Last updated: October 16, 2026
At PageCozy (pagecozy.com), owned and operated by Hai Ha LLC, we want you to be happy with your order. If you’re not, you can return it for a refund under the terms below.
Return Window
You may return any item within 30 days of delivery for a refund. This applies whether the item is defective or you simply changed your mind. Requests made after 30 days are not eligible.
Condition of Returned Items
To be eligible, your item must be returned in new condition: unworn, unwashed, unused, undamaged, and free of odors, stains, and pet hair, with any original tags or packaging still included. We cannot accept items that show signs of wear, washing, or alteration, unless the item arrived defective or damaged.
Exchanges
We do not offer exchanges. If you need a different size, color, or design, please return your item for a refund and place a new order for the item you want.
How to Return an Item
- Contact us. Email [email protected] within 30 days of delivery with your order number and the reason for your return. If the item is defective, damaged, or incorrect, please include a clear photo.
- Get your return label. We will email you a prepaid return shipping label. You can download and print it at no cost to you.
- Pack and ship. Place the item in a secure package, attach the label, and send it back by mail using the carrier shown on the label.
- Keep your receipt. Please keep your drop-off receipt or tracking number until your refund is complete.
Please do not send items back without contacting us first. Returns sent without a return authorization from us may be delayed or not processed.
Return Shipping Costs and Fees
Return shipping is free. We provide a prepaid return label and charge no restocking fee.
Refunds
Once we receive and inspect your return, we will email you to confirm. We will process your refund within 10 days after we receive your returned item. Refunds are issued to your original payment method. After we process your refund, your bank or card company may need additional time to post it to your account.
Defective, Damaged, or Incorrect Items
If your item arrives defective, damaged, or different from what you ordered, please contact us within 30 days of delivery with your order number and a photo. We will provide a return label and process your refund as described above.
Lost or Undelivered Orders
If your order has not arrived within the estimated delivery time shown in our [Shipping Policy], please contact us so we can investigate. If your package is confirmed lost, we will work with you to resend your order or issue a refund.
Order Cancellations
Because our products are made to order, production begins soon after you place your order. To request a cancellation, please contact us as soon as possible. We can cancel only if your order has not yet entered production. Once an order has shipped, please follow the return process above.
Contact Us
If you have any questions about returns or refunds, please contact us:
PageCozy (Hai Ha LLC)
309 W 19th St, Pueblo, CO 81003, United States
Phone: +1 (719) 512-8479
Email: [email protected]