Last updated: October 16, 2026
Thank you for shopping at PageCozy (pagecozy.com), owned and operated by Hai Ha LLC. This policy explains how we process and ship your order.
Made to Order
All PageCozy products are printed on demand. Your order is produced only after you place it, so it goes through a production step before shipping.
Order Processing Time
Please allow 3 to 7 business days for us to process and produce your order. Processing time starts when your payment is confirmed and does not include shipping time. Processing may take longer during busy periods such as holidays and promotions.
Shipping Rates and Delivery Times
| Destination | Shipping Rate | Estimated Delivery Time* | Estimated Total Time** |
|---|---|---|---|
| United States | $6.99 | 7-10 business days | 10-17 business days |
| International | $12.99 | 10-14 business days | 13-21 business days |
*Delivery time starts after your order has shipped.
**Total time = processing time + delivery time.
All prices are in US dollars (USD). Shipping rates are shown at checkout before you pay. Delivery times are estimates, not guarantees, and may be affected by carrier delays, weather, customs, or other events outside our control.
Where We Ship
We ship to the United States and to select international destinations. The countries available to you are shown at checkout. If your country is not listed, we are currently unable to ship there.
Order Tracking
When your order ships, we will email you a confirmation with a tracking number (when tracking is available for your destination). Please allow up to 48 hours for tracking information to update after you receive it. If you don’t see an email, check your spam folder or contact us.
Multiple Items
If you order more than one item, your items may be produced in different locations and arrive in separate packages, on different dates. You will not be charged extra shipping for this.
Customs, Duties, and Taxes
International orders may be subject to import duties, taxes, or customs fees charged by your country. These charges are not included in our prices or shipping rates and are the responsibility of the recipient. We have no control over these fees and cannot predict their amount. Please contact your local customs office for details.
Address Accuracy
Please make sure your shipping address is complete and correct before placing your order. We are not responsible for orders delayed, lost, or returned because of an incorrect or incomplete address provided at checkout. If a package is returned to us due to an address error, we may contact you to arrange reshipment at your expense.
Changes and Cancellations
Because items are made to order, production starts soon after you place your order. If you need to change your address or cancel, please contact us as soon as possible. We can only make changes before your order enters production.
Lost, Delayed, or Damaged Packages
- Delayed: If your order has not arrived after the estimated total delivery time, please contact us and we will look into it with the carrier.
- Lost: If your package is confirmed lost in transit, we will work with you to resend or refund your order.
- Damaged or incorrect items: Please contact us within 30 days of delivery with your order number and a photo of the item. See our [Refund and Return Policy] for details.
Contact Us
If you have any questions about shipping, please contact us:
PageCozy (Hai Ha LLC)
309 W 19th St, Pueblo, CO 81003, United States
Phone: +1 (719) 512-8479
Email: [email protected]