Last updated: October 16, 2026
Welcome to the PageCozy help center. Here are answers to the questions we hear most. If you can’t find what you need, please contact us at [email protected].
About PageCozy
Who is PageCozy?
PageCozy (pagecozy.com) is an online store for book lovers, owned and operated by Hai Ha LLC in Pueblo, Colorado. We’re starting with T-shirts for people who love to read.
Are your designs original?
Our designs are original artwork and text created by or for PageCozy, or designs we are properly licensed to use. We are not affiliated with any author, publisher, or book series. See our [Authenticity & Licensing Statement] for details.
Products and Sizing
What are your products made of?
Fabric, fit, and care details are listed on each product page. Please check the product description for the exact information on the item you’re ordering.
How do I find my size?
Each product page includes a size chart. We recommend measuring a T-shirt you already own and comparing it to the chart. If you’re between sizes, please check the product page for fit notes, and contact us if you need help choosing.
Will the item look exactly like the photos?
We work to show colors and designs accurately, but every screen is different. Because items are printed on demand, small variations in color and print placement may occur.
How should I care for my T-shirt?
Please follow the care instructions on the product page or the garment label. As a general guide, washing inside out in cold water and avoiding high heat helps your print last longer.
Ordering and Payment
How do I place an order?
Choose your product, select size and color, add it to your cart, and follow the checkout steps.
What payment methods do you accept?
We accept the payment methods shown at checkout. Payments are processed securely by third-party payment providers, and we do not store your full card details.
When will I be charged?
You are charged when you place your order.
Can I change or cancel my order?
Because every item is made to order, production starts soon after you order. Please email us as soon as possible. We can change or cancel an order only if it has not yet entered production.
I made a mistake in my shipping address. What should I do?
Contact us right away at [email protected] with your order number and the correct address. We can update it only if the order has not yet shipped.
Shipping
Do you ship to my country?
We ship to the United States and select international destinations. The countries available to you appear at checkout.
How much does shipping cost?
- United States: $6.99
- International: $12.99
How long will my order take?
Orders are made on demand, so delivery has two parts:
| United States | International | |
|---|---|---|
| Processing time | 3-7 business days | 3-7 business days |
| Delivery time | 7-10 business days | 10-14 business days |
| Estimated total | 10-17 business days | 13-21 business days |
These are estimates, not guarantees. See our Shipping Policy for full details.
How can I track my order?
When your order ships, we will email you a confirmation with tracking information, where available. It can take up to 48 hours for tracking to update.
Will I have to pay customs or import fees?
International orders may be subject to duties, taxes, or customs fees charged by your country. These are not included in our prices and are the responsibility of the recipient.
I ordered more than one item. Why did I get separate packages?
Items may be produced in different locations and shipped separately. You will not be charged extra shipping for this.
My order hasn’t arrived. What should I do?
First check your tracking information. If your order hasn’t arrived within the total estimated delivery time, contact us with your order number and we will investigate.
Returns and Refunds
What is your return policy?
You can return any item within 30 days of delivery for a refund, whether it’s defective or you simply changed your mind, as long as it is in new condition (unworn, unwashed, and undamaged).
Do you offer exchanges?
We do not offer exchanges. If you need a different size or design, please return your item for a refund and place a new order.
How do I start a return?
Email [email protected] with your order number and reason for return. We will send you a prepaid return label that you can download and print at no cost. Please don’t send an item back without contacting us first.
Is there a restocking fee?
No. Return shipping is free and there is no restocking fee.
When will I get my refund?
We process refunds within 10 days after we receive your returned item. Refunds go to your original payment method. Your bank may need extra time to show the credit.
My item arrived damaged, defective, or incorrect. What do I do?
Please contact us within 30 days of delivery with your order number and a photo. We’ll arrange a return and refund as described in our Returns & Refunds Policy.
Privacy and Security
Is my personal information safe?
We use encrypted (HTTPS) connections and trusted payment providers. We share your information only as needed to process and deliver your order, and as described in our Privacy Policy. We do not sell your personal information for money.
How do I unsubscribe from marketing emails?
Click the unsubscribe link at the bottom of any marketing email, or email us and we’ll remove you. You will still receive necessary emails about your orders.
How do I request access to or deletion of my data?
Email [email protected]. See our Privacy Policy for details.
Contact Us
How can I reach you?
PageCozy (Hai Ha LLC)
309 W 19th St, Pueblo, CO 81003, United States
Phone: +1 (719) 512-8479
Email: [email protected]
When you contact us, please include your order number so we can help you faster.